Case Arvato
Farewell to paper and errors


Being able to offer clients efficient management of their end-customers' requests for direct debit payments.The goal was to create a more efficient process that alsowould persuade more consumers to sign up for direct debit.

Applications and solutions in use

Document Process Automation


With OpusCapita's cloud service, eSign, the consumer can complete a form online and sign it using their BankID. Arvato then receives the requests as a consolidated file for automatic processing. eSign replaces paper-based management of consumer requests for direct debit with a fully digital process, thus allowing Arvato to avoid the time-consuming manual process of assessing and entering data from the submitted paper forms.

"Our customers’ customers now experience a more modern request process. And it’s quick – simply “click” and the request is there. The same also applies internally at Arvato, where we receive a consolidated file that we can then process automatically."

Per Nilsen, Office Manager, Arvato Financial Solutions AB