How to succeed in RPA – Turn your Robotic Process Automation into triumph 26.08.
Thank you for participating our webinar. Here you can find answers to all questions made in the webinar.
Q: Have you implemented more or less fully independent background robots in your organization or are they human-orchestrated?
A: Mainly our robots are running unattended, i.e. they start their work based on a schedule or a trigger. In case of a special need, also human-orchestrated approach is possible, i.e. robot starts based on human action or on demand.
Q: It seems usefull to know IT knowledge (algorithm) to modelize a process for the robot.
A: In RPA implementations, following features and skills are desired: process thinker, thorough, interpersonal skills, fluent IT skills, basic or intermediate skills with programming.
Q: It'd be interesting to hear about the technologies/programming languages with which RPAs are usually implemented.
A: There are several alternatives available. The key players can be easily found from the web. In some of the software options, both traditional programming and the RPA UI can be utilized to achieve the desired automation. For example, new custom tools can be added to the list of RPA software's readymade activities.
Q: Sounds like RPA is only for large organisations. How do you see the possibilities of implemeting RPA in small an medium sized companies?
A: Our recommendation is to concentrate on tasks that employ more than 0.5 FTE's on average, which means roughly more than 70 hours per month. Reaching good enough payback times might be difficult otherwise. While RPA is mainly for automating big tasks, certain machine learning applications should be beneficial even for smaller companies, i.e. automation that comes bundled in a specific business application.
Q: Do you se RPA as a threat to traditional enterpise applications (since it is filling the gaps present in them), or is it actually helping determine what features should be added to the existing Enterprse applicatons?
A:Enterprise applications and RPA are not replacing each others. However, RPA can be utilized to fix the automation level in an enterprise application that cannot be automated with the existing software alone.
Q: How much babysitting does a robot pool require on average? Did you encounter many issues of robots not being able to work fully autonomously?
A: Robots do require monitoring and some occasional maintenance: for example, if user interfaces or process rules changes, the changes need to be done in the robot's functionality. Also unexpected events in the user interface might confuse the robot unless error handling has been considered and implemented properly.
Q: Have you (OpusCapita) developed your own RPA software?
A: We are using 3rd party technology in the core and built our capabilities around and on top of that. We have developed several custom activities to enhance the functionality of the RPA tool. They are related e.g. to logging, reporting, interacting with customer service systems and fetching data from specific public sources.
Q: How to dpoy new model in a robot. Is it the same way as to deploy a new applicatin (dev, rec, production) or i it a more disruptive way?
A: Usually deploying a robot requires a combination of recording user interactions and configuring the process instructions in the RPA software user interface. Sometimes also traditional programming is required for example to cope with reading complex inputs. Most of the time goes to proper exception handling and configuring all business logic. Testing should be planned and performed as in any other IT deployment.
Q: What type of works are good to automate with RPA?
A: RPA technology fits well to a process that has logical rules, structured inputs and big amount of transactions. Sometimes it is worth considering small changes in an existing process to make it RPA enabled.
Q: Could you briefly describe a customer case where RPA has been successful. What kind of work was automised and what where the benefits?
A: For RPA, the name of the process or task is irrelevant and thus it fits basically to any repetitive task that has logical rules and structured inputs. OpusCapita has performed implementations e.g. in Payroll, Order to Cash, Master Data Management, Customer Service and System Migration processes.
Q: What kind of technical environment are you using?
A: We are using 3rd party technology in the core and built our capabilities around and on top of that. In a typical implementation our RPA service runs in the cloud, which means that customers do not need to perform any installations on their environment.
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