OpusCapita in Vilnius: Speaking the same language as the customer
In OpusCapita’s service center in Vilnius employees are educated in Norwegian and Swedish, in order to facilitate communication with the Nordic neighbors. Through university standard language courses, employees are prepared for the communicative challenges that await them in the daily work. Speaking the same language is highly valued by customers because it saves time, avoids misunderstandings and encourages a complete focus on the service.
Learning the same language as the customer opens the door to business opportunities. In OpusCapita’s service facility in Vilnius, Scandinavian language training is a must to handle the service for particularly Sweden and Norway.
– When you learn a language, you become familiar with the culture, too. We can serve our customers in their own language, which removes the obstacles to effective communication and also from the ways of operating together, says Lina Maroscikiene, General Manager of OpusCapita’s service center in Vilnius.
Dovile Lazinskiene, Team Manager at OpusCapita in Vilnius, began working at the service center during the same year as it opened, in 2006. She completed five months of language training before she gained responsibility for Nordic customers.
– Since I today speak fluent Norwegian, I am able to help customers in a simple and efficient way. While talking to clients, they are often pleasantly surprised of my language skills, which contributes to a stronger business relationship, says Dovile.
OpusCapita took over the business in the Vilnius service center 2014 through the acquisition of the Norwegian accounting company Norian. The operations in Vilnius have been growing steadily over the past few years. Lina Maroscikiene says the outsourcing trend has now reached the small and medium-sized businesses in the Nordic countries.
Read more about OpusCapita’s nearshoring service in Vilnius in the customer magazine Journal.