In our previous newsletter you read about us taking bold steps in building a truly customer-oriented and service-minded organization in order to offer not just good, but superior service to all of you as our customers. We took the customer satisfaction to everyone’s targets and are now constantly tracking the progress we make. The ultimate measure of our success is to know how you see our service from A to Z. We appreciate all the feedback you give us so keep it flowing. For us it is the best gift we can ever have.
To truly walk the talk we have just recently initiated a company-wide program to act on all the feedback we have received and will receive from you. Of course, we responded to feedback before, but the comprehensive approach, visible place in the strategy and clear management responsibility will take us to the next level. We will turn every stone and review every detail in our quest to further improve our service and achieve superiority.
Ultimately we have only one goal: to help you to succeed with your customers and build a high level of satisfaction. In this newsletter you can read about how improving your order-to-cash process can lead to higher customer satisfaction among other important benefits. And should you ever want to exchange ideas on the topics of customer experience and satisfaction, our team and myself are always willing to participate.
I wish you all plenty of happy encounters and all the best for the rest of the year!
Toni Paloheimo, Head of Service Design, OpusCapita.
OpusCapita has acquired the Norwegian based financial accounting outsourcing company Norian Group. Norian has eight locations in Norway and employs 160 people in Norway,››› Read full article
The order-to-cash (O2C) process is critical for liquidity and working capital management, which are the main concerns of CFOs in the prevailing global economic situation.››› Read full article
Opus Capita is one of Finland’s most highly regarded and best known software providers, according to a corporate image survey of the ICT sector carried out by Taloustutkimus.››› Read full article