CASE AHLSELL

CREATING CUSTOMER VALUE THROUGH AN EFFICIENT DEBT COLLECTION PROCESS

Challenge

To maintain the same level of service in a competitive market. In order to do so, both supplier and customer depend on credit administrators keeping an open dialogue with each other in each case. The goal is a constant quality-assured management that meets customer expectations in the final delivery.

Applications and solutions in use

Order to Cash

Solution

OpusCapita debt collection services offers a system solution, where the customer always gains rapid access to information in each case. The service is a unique alternative to the standardized systems characterizing the market today.

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With OpusCapita we are experiencing an access and flexibility in service, that normally is unusual in the contact with collection companies.

Anders Kvarnmyr, Credit Manager, Ahlsell