Providing customers with electronic and automated financial management processes is a key part of Itella Information's core business. We also like to ensure our customers have access to more detailed market data on these matters. Conducting surveys is a good way gathering this information, as the results allow us to help customers develop better ways of reaching their target groups and gain greater cost benefits for their business.

Our latest survey looked at the extent of e-invoicing in consumer billings systems in the Nordic countries and Russia. The survey revealed that Finnish consumers still have a more conservative approach to e-invoicing than consumers in neighbouring countries. The take up of electronic systems is nevertheless increasing in Finland as elsewhere, for instance with the national change in direct debiting arrangements, but the most efficient way of achieving a switch from printed to electronic invoices is undoubtedly still through stick-and-carrot encouragement by the billing party. You can read about the survey results and a more detailed analysis of them in this newsletter. During the spring we will also be publishing survey results on B2B integration, among other things.