News

20/05/2011

New services for customers on OpusCapita portal

 

OpusCapita has invested further in the well-received customer portal launched last autumn by introducing brand new services. OpusCapita's target is to facilitate customers' daily routines by adding new time and location independent service channels and by making important news as accessible as possible.

From the beginning, the OpusCapita Helpdesk has been available for

  • making a service request
  • prioritizing the urgency of service requests
  • monitoring the service request process and statuses.

As a new service, in the most urgent cases it is possible for the customer to search for answers directly from our knowledgebase. The Answers feature allows the user to search for existing answers using English and Finnish keywords concerning a certain product, for instance. In the portal, we have also published a lot of useful material about OpusCapita software products, such as version information and manuals.

The new services and functionalities replace the old OpusCapita extranet service, which will be closed down at the end of May.

If you do not yet have credentials to the portal, you can register as a user by accessing https://support.opuscapita.com and sending your contact info to OpusCapita customer support from the link under Register as an OpusCapita Customer Support Portal user. The credentials and instructions required for using the service can be obtained by submitting your name, phone number, email address, company name and customer number. A new password can be requested from the same address to replace the old, forgotten one.

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