News

28/09/2010

OpusCapita Helpdesk opens a new service channel

 

Feedback received from customer surveys has encouraged us to start developing new services and new service channels. In September we have introduced a new customer service system in OpusCapita, the goal of which is to improve and broaden our Helpdesk services.

From now on our customers will be able to make a service request in the web, in our new service portal, and handily monitor the progress of the service request. Helpdesk will always give an uncomplicated, written response to the portal. There is no longer a need to waste time hanging on the telephone, because our experts will call back to the customer whenever that is the most suitable way to solve a problem. If required, the experts can build a remote connection to customer's workstation.

Later in the year we will also launch a knowledgebase, from which the customers with the most urgent needs can make searches and find answers by themselves.

You can register as a portal user by sending your contact information to our Customer support by email support(at)opuscapita.com or in the portal https://support.opuscapita.com

Please send us your name, company name, company ID, your email and phone number. We will send you a user ID, password and instructions for service portal usage to all your contact persons.

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